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CenterOne will help you mitigate loss and maximize collected funds. With our sophisticated collections tools and well-trained
associates, we will reduce your portfolio risk while offering the best possible customer experience.
Our client-centric collections services – while deployed as part of a comprehensive full-servicing arrangement – may also be used as a stand-alone
service. CenterOne has market experience in early-stage (0-60 days of delinquency) and late-stage (45-90 days of delinquency) standalone
collections activities.
Collections Services At-A-Glance
- Client-Branded Collections
- Deficiency Balance Collections
- End-of-Lease Term Collections
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- Skip Tracing
- Bankruptcy Management
- Champion/Challenger Testing
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Learn about our efficient collections policies in:
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Step 1 - Understanding portfolio risk characteristics
- Type - Loan, lease, other
- Scores - Bureau, custom
- Identify High Risk
- Deal Structure – Term, advance, payment to income
- New vs. used
Step 2 - Develop collection strategy
- Risk Tiers – Origination scores, collection scores
- Letter Generation – When and how often
- Call Campaigns – When to begin, hours of operation
- Champion/Challenger Strategies
- High Risk Units
Step 3 - Reporting and refinement
- Online and "pushed" reporting
- Weekly client discussions with experienced collections management teams
- Ongoing monitoring and training to ensure compliance with your standards
- Alignment of strategies with your internal collections team, if portfolio is shared
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CenterOne Collections associates are continuously updated on industry trends, maximizing the proper
use of collections tools and fully complying with state and federal laws.
Contact us for a custom presentation on how CenterOne’s collections expertise can work for you.
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